Welcome to Phoenix Beach Resort! We look forward to providing you with a memorable stay. Please read our terms and conditions carefully before making your reservation. By booking a stay with us, you agree to the following terms:
Reservations and Payment
- Booking Confirmation: A reservation is considered confirmed upon receipt of a deposit or full payment.
- Payment Methods: We accept credit/debit cards, bank transfers, and cash payments.
- Deposit: A deposit of 50% of the total booking amount is required to secure your reservation.
- Balance Payment: The balance is due upon check-in at the resort.
Cancellation Policy
- Cancellation Notice: Cancellations must be made in writing via email.
- Refunds:
- More than 30 days before arrival: Full refund of the deposit.
- 15-30 days before arrival: 50% refund of the deposit.
- Less than 15 days before arrival: No refund.
- No-Shows: Guests who do not arrive without prior cancellation will be charged the full reservation amount.
Check-In and Check-Out
- Check-In Time: From 12:00 PM on the day of arrival.
- Check-Out Time: By 11:00 AM on the day of departure.
- Early Check-In/Late Check-Out: Subject to availability and may incur additional charges.
Room Occupancy
- Maximum Occupancy: Each room type has a maximum occupancy limit. Please adhere to these limits.
- Children and Extra Beds: Children under the age of 10 stay free when using existing bedding. Extra beds are available upon request and may incur additional charges.
Resort Policies
- Smoking: Smoking is allowed in designated areas only.
- Pets: Pets are not allowed within the resort premises.
- Damage: Guests will be responsible for any damage caused to the room or resort facilities during their stay.
Liability
- Valuables: The resort is not responsible for any lost, stolen, or damaged personal items. Use of the room safe is recommended.
- Personal Safety: While the resort takes all reasonable measures to ensure the safety and security of guests, guests are ultimately responsible for their own safety and belongings.
Privacy Policy
Your personal information will be processed in accordance with our privacy policy, which is designed to protect your privacy and personal data.
Amendments
Phoenix Beach Resort reserves the right to amend these terms and conditions at any time without prior notice.
Agreement
By making a reservation, you acknowledge that you have read, understood, and agreed to the terms and conditions set forth above. For any questions or clarifications, please contact us directly.
Thank you for choosing Phoenix Beach Resort. We look forward to welcoming you soon!